Please complete the form below as fully as possible. If you need help with this please telephone us. You don't need to fill it in to seek our help, you can telephone us on 0845 845 0140.
On receipt of your complaint you will be allocated a case worker, who will contact you within 5 working days. A final decision will be made within 28 days from the date of complaint, unless further details are required. If you are unhappy with the decision made by the case worker, you will have the right to pursue your complaint through the Ministry of Justice. Their contact details are as follows:
Head of Monitoring and Compliance Unit
Ministry of Justice
Claims Management Regulation
57-60 High Street
Telephone: 01283 233 309
If you require further advice before using our service please call us on the free helpline below.